FixPilot
Support autopilot: LLM triage of reviews and tickets.
Instant delivery: license key + download right after payment.
Version 0.2.0 · updates delivered automatically
About
FixPilot takes the routine out of support: it pulls reviews and tickets from your store, an LLM sorts them into categories (question, bug, refund, complaint, praise, spam), drafts a reply, and you approve publication with one click. Refunds and disputes always go to a human; prompt-injection attempts are flagged and never auto-published.
What you need to run it (otherwise only the built-in demo mode):
- your own Z.AI (GLM) API key with balance — tokens are paid directly to the provider, about $0.002 per case;
- the
agent/agent.phpfile from the package, uploaded to your store's public folder; - the agent_token in your store settings (admin → Settings) copied into FixPilot's config.json.
Everything runs locally: the fixpilot.db database and the dashboard (approval queue, autonomy toggles, journal, spend) stay on your computer at 127.0.0.1. Pro is unlocked by a store license key: Free — up to 300 cases per month, Pro — unlimited.
What it does
- Triage into 6 categories: question, bug, refund, complaint, praise, spam — with urgency and summary
- Approval queue: edit the draft and publish with one click
- Spam filter: promotional reviews auto-rejected
- Human escalation: refunds and disputes are never closed automatically
- Dashboard: autonomy toggles, action journal, token spend and cost estimate
- Prompt-injection protection: customer text is data, not instructions
- Fully local: fixpilot.db on your machine, dashboard on 127.0.0.1 only
Free vs Pro
| Free | Pro | |
|---|---|---|
| Cases per month | 300 | unlimited |
| AI key | your own Z.AI (tokens at z.ai rates) | your own Z.AI (tokens at z.ai rates) |
| Without an AI key | demo mode (mock) | demo mode (mock) |
| Edition key | — | store license (3 PCs) |
FAQ
What does it take to start?
Your own Z.AI key, the agent/agent.php file in your store and the agent_token in store settings. Without the AI key the app runs in demo mode on a built-in mock — you can explore the UI at zero cost.
How much do AI tokens cost?
The key is yours, you pay z.ai directly — roughly $0.002 per case at default models (triage and reply). The dashboard shows spend and a cost estimate.
What about data and privacy?
Everything is local: fixpilot.db and the dashboard at 127.0.0.1. Only AI calls and requests to your store's agent.php (with the token) leave the machine. Customer texts are sent to the AI model for triage.
What language is the UI?
The interface and dashboard are currently Russian (EN/DE/ES planned). Replies to customers are written in the customer's language.
How is Free different from Pro?
Only the limit: Free — up to 300 cases per month, Pro — unlimited. The key works on 3 computers and stays valid offline until expiry.
Installation & uninstall
Free version
- Download the zip archive with the "Download free" button above.
- In your WordPress admin: Plugins → Add New → Upload Plugin.
- Pick the downloaded zip, click "Install Now", then "Activate".
- The plugin's menu appears in wp-admin — configure it to your liking.
Pro version
- After payment, download the Pro archive from your order page (the link is also emailed).
- Install Pro like any plugin: Plugins → Add New → Upload Plugin → Activate.
- The free version must be installed and active — Pro sits on top as a companion.
- Enter the license key on the plugin's Pro settings page.
Uninstall
- Plugins → find the plugin in the list → click "Deactivate".
- Then click "Delete" — the plugin and all its data (tables, settings, logs) are removed completely.
- The Pro companion uninstalls the same way, independently; the free version keeps working.
Every plugin we ship passes a clean-uninstall test: after "Delete" no tables or leftover settings remain in the database.
Reviews
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