Ticket Desk Pro
A support desk where the ticket, the customer and the order live on one screen.
Instant delivery: license key + download right after payment.
Version 1.1.0 · updates delivered automatically
About
Customers open tickets from a shortcode form; your team works a queue with statuses, replies from the admin, and files travel safely through a protected uploads folder. Every reply reaches the customer by e-mail.
Pro turns it into a real desk: a mailbox that opens tickets from incoming e-mail (replies with [#N] continue the thread), SLA timers with Telegram escalation, a one-click CSAT survey after resolution, and the order card right in the ticket — with a one-click return draft via Return Manager.
What it does
- Ticket form and «my tickets» via shortcodes
- Manager queue with statuses and reply metabox
- Attachments in a protected folder (denied listing)
- Rate-limited and honeypot-protected
- Pro: e-mail piping (IMAP), [#N] threading
- Pro: SLA timers, Telegram escalation, CSAT, order cards
- One license = one site, 12 months of updates
Free vs Pro
| Free | Pro | |
|---|---|---|
| Queue, replies, files | Yes | Yes |
| E-mail piping (IMAP) | — | Included |
| SLA timers & escalation | — | Included |
| CSAT & order cards | — | Included |
FAQ
Does piping need anything special?
The PHP imap extension — the plugin checks it and tells you plainly if your host lacks it.
Where do attachments live?
In a dedicated uploads folder with directory listing denied — not in the media library.
Does it need WooCommerce?
No; the order card and the return-draft button appear only when WooCommerce is active.
You may also need
Margin Lens Pro
Cost of goods on each product, a frozen cost snapshot in every order, profit reports and margin alerts for Woo
Return Manager Pro
Customer-facing return requests, a manager queue with statuses, reason statistics, and in Pro: exchanges, cred
Ship Tracker Pro
Tracking numbers on WooCommerce orders, a customer-facing status page, shipped notifications, and in Pro: a RU
Installation & uninstall
Free version
- Download the zip archive with the "Download free" button above.
- In your WordPress admin: Plugins → Add New → Upload Plugin.
- Pick the downloaded zip, click "Install Now", then "Activate".
- The plugin's menu appears in wp-admin — configure it to your liking.
Pro version
- After payment, download the Pro archive from your order page (the link is also emailed).
- Install Pro like any plugin: Plugins → Add New → Upload Plugin → Activate.
- The free version must be installed and active — Pro sits on top as a companion.
- Enter the license key on the plugin's Pro settings page.
Uninstall
- Plugins → find the plugin in the list → click "Deactivate".
- Then click "Delete" — the plugin and all its data (tables, settings, logs) are removed completely.
- The Pro companion uninstalls the same way, independently; the free version keeps working.
Every plugin we ship passes a clean-uninstall test: after "Delete" no tables or leftover settings remain in the database.
Reviews
No reviews yet — be the first.